Improve your Supply chain Performance with an effective Metrics Process – presented by Mark Chockalingam, Ph. D.
Available in the following formats:
Web Workshop, on-site workshop at your location, or as a public training course.
– To schedule a customized on-site workshop, please contact us
The objective of this workshop is to review the inter-relationship between the various supply chain metrics – customer service metrics, inventory metrics and forecast accuracy. The workshop will also look at the mechanics behind the various metrics and how designing holistic metrics will help you to align incentives and address different behavioral biases.
You Will Learn:
- Understand the importance of a balanced Value Chain
- Key components of a Performance Measurement process
- Understand the mechanics and calculation of Customer Service and Inventory Metrics including First Time Fill Rates, Order complete, Inventory Turns and Obsolete Inventory
- How to Measure and use forecast Metrics in improving Value Chain Performance?
- How to understand and address organizational bias?
- How Demand Volatility affects behavior of Demand and Supply functions?
- How to set up a balanced Metrics system and align Incentives
Topics Covered:
- Value Chain Balance – Overview
- Performance Metrics and Incentive Alignment
- Review of Customer Service Metrics
- Inventory Metrics
- Forecast Performance Metrics
- Incentive effects of Demand Volatility
- Goal Alignment using Metrics
Detailed Outline of The Workshop:
Value Chain Overview
- Value Chain Balance – Introduction
- Demand and Supply Chain
- How do you align the Value Chain?
- Organization Questions
Value Chain Performance
- How to Measure Value Chain Performance?
- Customer Service Metrics
- Cost to Serve Metrics
- Asset Productivity Metrics
Mechanics of Service Metrics
- First-time Fill Rate
- Percent Order Complete
- The Road to 99.5%
- Inventory and Execution Route
- Demand Planning Excellence
Inventory Metrics
- Inventory Turns – Productivity
- Dead and Obsolete – The Slobs
Effects of Demand Volatility
- Is MAPE a questionable measure?
- Incentivizing Demand Planners
- Identifying forecast Bias when there is persistent volatility
- Demand Management
Incentive Alignment using Metrics
- How to measure the Demand Chain?
- Financial Forecast versus Demand Plan
- How to measure the Supply Chain?
- Alternative control metrics
What Clients Say
“The session helped me understand patterns and forecast accordingly, I hope to streamline our demand and supply by the methods taught in the session.”
“The course moved at a pace that kept my attention but also allowed me to follow along. I have found the material to be beneficial and will be applying what I learned to my role.”
“The workshop was very informative and I enjoyed it thoroughly. It was successful in refreshing many key concepts and I was able to come up useful insights to implement”
“Demand Planning LLC more than met my expectations with the Demand Planning Certification and Training session. The facilitators did a great job with a diverse set of attendees from my team, and were able to weave technical skills with business-focused learnings. Even with 15+ years, I was able to identify key takeaways to use to improve our processes, while my team was able to learn valuable lessons.”