Supply Chain Metrics Workshop

Supply Chain Metrics Workshop:  Improve your Supply chain Performance with an effective Metrics Process - presented by Mark Chockalingam, Ph. D.

- Customized web or on-site workshop
- For pricing and other details, please contact us.

The objective of this workshop is to review the inter-relationship between the various supply chain metrics – customer service metrics, inventory metrics and forecast accuracy.  The workshop will also look at the mechanics behind the various metrics and how designing holistic metrics will help you to align incentives and address different behavioral biases. 

Click here to find out the Minimum System Requirements to attend this Workshop.

Topics Covered:		You Will Learn:
	Value Chain Balance - Overview		Understand the importance of a balanced Value Chain
	Performance Metrics and Incentive Alignment		Key components of a Performance Measurement process
	Review of Customer Service Metrics		Understand the mechanics and calculation of Customer Service and Inventory Metrics including First Time Fill Rates, Order complete, Inventory Turns and Obsolete Inventory
	Inventory Metrics		How to Measure and use forecast Metrics in improving Value Chain Performance?
	Forecast Performance Metrics		How to understand and address organizational bias?
	Incentive effects of Demand Volatility		How Demand Volatility affects behavior of Demand and Supply functions?
	Goal Alignment using Metrics		How to set up a balanced Metrics system and align Incentives

Detailed Outline of the Workshop:

Valuce Chain Overview		Inventory Metrics
	Value Chain Balance - Introduction		Inventory Turns - Productivity
	Demand and Supply Chain		Dead and Obsolete - The Slobs
	How do you align the Value Chain?
	Organization Questions
Value Chain Performance		Effects of Demand Volatility
	How to Measure Value Chain Performance?		Is MAPE a questionable measure?
	Customer Service Metrics		Incentivizing Demand Planners
	Cost to Serve Metrics		Identifying forecast Bias when there is persistent volatility
	Asset Productivity Metrics		Demand Management
Mechanics of Service Metrics		Incentive Alignment using Metrics
	First-time Fill Rate		How to measure the Demand Chain?
	Percent Order Complete		Financial Forecast versus Demand Plan
	The Road to 99.5%		How to measure the Supply Chain?
	Inventory and Execution Route		Alternative control metrics
	Demand Planning Excellence

About the Workshop Leader

Mark Chockalingam is Managing Principal, Demand Planning, LLC based in Arlington, MA. Mark consults for small and medium sized companies helping them re-engineer their Supply Chains to create organizational value. He is a frequent speaker at major supply chain events. Mark has spent most of his career in business forecasting and supply chain Analytics. He has specialized in the CPG and the healthcare space, implementing best practices to sharpen complex supply chains and help them be more customer focused. He has held positions of increasing responsibility within the Fortune 500 and has consulting and corporate experience in Chemicals, HealthCare, CPG, Transportation and Utilities.

please contact us for further information.