The objective of this workshop is to review the
inter-relationship between the various supply chain metrics –
customer service metrics, inventory metrics and forecast accuracy.
The workshop will also look at the mechanics behind the various
metrics and how designing holistic metrics will help you to align
incentives and address different behavioral biases.
You Will Learn:
Understand the importance of a balanced Value Chain
Key components of a Performance Measurement process
Understand the mechanics and calculation of Customer Service
and Inventory Metrics including First Time Fill Rates, Order
complete, Inventory Turns and Obsolete Inventory
How to Measure and use forecast Metrics in improving Value
How to understand and address organizational bias?
How Demand Volatility affects behavior of Demand and Supply
How to set up a balanced Metrics system and align Incentives
Value Chain Balance - Overview
Performance Metrics and Incentive Alignment
Review of Customer Service Metrics
Forecast Performance Metrics
Incentive effects of Demand Volatility
Goal Alignment using Metrics
Detailed Outline of The Workshop
Value Chain Overview
Value Chain Balance - Introduction
Demand and Supply Chain
How do you align the Value Chain?
Inventory Turns - Productivity
Dead and Obsolete - The Slobs
Value Chain Performance
How to Measure Value Chain Performance?
Customer Service Metrics
Cost to Serve Metrics
Asset Productivity Metrics
Effects of Demand Volatility
Is MAPE a questionable measure?
Incentivizing Demand Planners
Identifying forecast Bias when there is persistent
Mechanics of Service Metrics
First-time Fill Rate
Percent Order Complete
The Road to 99.5%
Inventory and Execution Route
Demand Planning Excellence
Incentive Alignment using Metrics
How to measure the Demand Chain?
Financial Forecast versus Demand Plan
How to measure the Supply Chain?
Alternative control metrics
To schedule a customized on-site workshop, please